WASHINGTON, D.C.—In an unusual press conference here today, NASA released a batch of bizarre sound recordings and video from the Messenger spacecraft moments before it impacted the surface of Mercury. Scientists are struggling to decipher what the data mean, but some contend they sound like human voices crying out in agony.Messenger had been orbiting Mercury since 2011, but it used up nearly all of its propellant and was drifting closer to the surface of the planet. So last week, NASA officials decided to point the probe nose downward for a controlled crash. “We were hoping it would kick up some soot for spectroscopic analysis,” says Messenger Principal Investigator Angra Mainyu, a planetary scientist at Columbia University. Just what it did find instead is not entirely clear.At the press conference, Mainyu played grainy recordings of what sounded like anguished voices in various languages. And she showed even grainier images of what appeared to be writhing figures. 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Welcoming what he called “ineluctable evidence of hell,” Father Felix Flammis, a spokesperson for the Vatican Observatory in Italy, said: “This wonderful discovery shows that science and religion can work together to discover the truth.” But Richard Dawkins, the famed evolutionary biologist and atheist, rejected the finding. “This is clearly a bunch of drivel,” he says. “Wind whistling past the spacecraft, electronic noise—there obviously has to be some other explanation.” Even if the evidence holds up, he quips, “proof of the devil ain’t the same as proof of God.”The findings are somewhat of a surprise, because Venus had long been the leading contender, in our solar system at any rate, for harboring Hades. With a mean surface temperature of 462°C, an oppressive atmosphere, and sulfuric acid rains, it certainly seems to fit biblical descriptions. “Plus, it’s much closer to Earth, so lost souls would be only a hop, skip, and a jump from hell,” says Thor Kölski, an astrophysicist at the University of the Valkyrs in Reykjavik. Kölski has pinpointed the likely epicenter of hell as Venus’s Ganiki Chasma, a rift zone where infrared flashes were first observed last year—phenomena that he asserts are new arrivals to the underworld.Still others think there may be multiple hells within our solar system. “Everything we know about string theory tells us that the ‘Many Hells theory’ isn’t only plausible, it highly likely,” says Franklyn Stein, a theoretical physicist at University College London.Luminaries in the scientific community are by and large embracing the notion of hell. Even Stephen Hawking is on board. The cosmologist stirred controversy in 2010, when he wrote in his book The Grand Design that “[i]t is not necessary to invoke God to light the blue touch paper and set the universe going.” Earlier today, Hawking tweeted: “The devil is a different story. All hail Messenger!”The discovery should provide a major shot in the arm to NASA, whose fortunes in Washington have faded since it retired the space shuttles in 2011. “This is a proud day for the space agency,” says Don Tey, a spokesperson for the Planetary Society in Pasadena, California, who insists that it’s merely a coincidence that the announcement was made on April Fools’ Day. “Congress told NASA to go to hell, and, by Jove, they made it.”
A news which is expected to bring cheer to country’s largest paramilitary force CRPF. Not just a cheerleader but CRPF has convinced the Champion, country’s latest sports star – Olympic silver medallist PV Sindhu to be its Brand Ambassador. The entire Monday was spent by CRPF to formalise the proposal. (Athletes bask in awards glory at Rashtrapati Bhawan)Though MHA gave a quick nod to CRPF, the force will have await a final nod from President Pranab Mukherjee and Prime Minister Narendra Modi. Once the green signal is given, the largest Central Armed Police Force (CAPF) will bestow the honorary rank of Commandant on the ace badminton player. (National Sports Awards: As it happened)Sindhu will be honoured and presented the rank badges and camouflage combat fatigues of the CRPF at a ceremonial event. This is a symbolic representation, with no salary or fee being given to the sports star. A Commandant rank in the CRPF is equivalent to the position of a Superintendent of Police (SP) and such an officer commands a battalion of about 1,000 personnel, when posted in field operations. She will choose between Telangana or Andhra Pradesh as her field of deployment, albeit in a symbolic sense. (PV Sindhu, Dipa Karmakar, Sakshi Malik and Jitu Rai receive Khel Ratna awards)The 3-lakh personnel strong force has been in recent controversy for use of pellet guns in Kashmir valley, criticised as a harsh method by some quarters. Though CRPF has maintained that the choice is to keeping its personnel safe, but simultaneously not jeopardising civilian lives. CRPF has been deployed in anti-Naxal operations and various internal security duty tasks in the country.advertisementBeing the brand ambassador of the force, they said, Sindhu would be asked to hold motivational sessions with troops when she is not playing or practising and her messages would be sent to all the personnel deployed across the country.Sindhu won a historic silver in the women’s singles badminton at the recently concluded Rio Olympic Games and was today conferred India’s highest sporting honour – the Rajiv Gandhi Khel Ratna – along with other Olympic stars wrestler Sakshi Malik (bronze medallist), gymnast Dipa Karmakar and shooter Jitu Rai by President Pranab Mukherjee. Sakshi has been chosen as a brand ambassador by the state of Haryana for the ‘Beti Bachao, Beti Padao’ campaign. Few years back, border guarding force BSF had appointed cricketer Virat Kohli as it’s brand ambassador.
Photo Attribution: USATSIBOX SCORESorry the 10 thoughts are late tonight, I just woke up from my second-half nap. No, really I went to the game and just got home. Thanks, as always, for reading. This team, I have no idea what to do with it. Just when I think they’re starting to thump on offense, they go out and punt nine times and look completely inept for most of the game against Kansas. At home. And yet the reality is that this team is 8-1 and 180 minutes from its second Big 12 title in three years. I want to whine and moan because the offense stumbles around like Dana after a big night on sixth street for the bigger part of four quarters but I can’t. How can I?At some point we’re going to have to stop saying “we haven’t played anybody!” because the season will be over and it will have played every team on its schedule. That excuse (caveat?) only plays for so long. I realize the gauntlet still awaits but tonight I’m just fine with the eighth 8-1 start in school history.1. There are three ways to look at this game (on offense, anyway) and I think two of them are positive. 1. OSU plays up or down to its competition — that’ll play as long as it shows up in the next three games. I don’t love it, but whatever. 2. It just has its worst games against bad teams. This is more of a luck thing than it is a mental thing (like No. 1). If this is the case then that’s also fine as long as the luck skews heavily towards the end of the month of November.The third option is that this offense is just not that good. Unfortunately I think this is the most likely of the three scenarios.2. Did anyone think the Justin Gilbert kick return wasn’t ballgame? I did the usual things I do when Gilbert goes to the house (namely, wobbly knees, heart palpitations, et al) and Gilbert got one step (literally) closer to the all-time NCAA record of seven (he’s coming, CJ Spiller).3. For as much as we talk about this offense I’m not sure if anyone fully realizes how elite this defense is. Here’s Kansas’ drive chart:I get it, Kansas blows, but that’s the first time all year it has been held to single digits.4. I told Amilian this on the podcast earlier this week but these last two games are who Clint Chelf is (or has been). The Iowa State game is the one outlier in his career game log. He’s going to 16-30 you for 240 and 2-3 TDs with a pick or two sprinkled in. That’s not a bad thing at all when you look at it from 30,000 feet but man, some of those drives tonight made me want to throw up. The two biggest things that make me drop my head are the tipped balls at the line (roll him out? Drop back farther?) and the misreads on routes (more on those later this week). All that being said he makes some pretty terrific throws in the red zone, specifically to his BFF, Tracy Moore. Both of the fades to him were really, really good throws.Also, for fun.Chelf against Kansas in 2011 (came in third quarter): 14/21 for 206 and 2 TDChelf against Kansas in 2013 (started game): 19/37 for 265 and 3 TDThat’s pretty weird, right?5. OSU punted nine times tonight. Kip Smith has 52 punts on the season. Quinn Sharp’s last three season totals: 44, 47, and 46. That’s pretty concerning if you’re an OSU fan. Speaking of Smith, what’s the deal with the white glove he wears on punts and kickoffs? I mean, I get it for punts, because you actually have to catch the ball, but for kickoffs? Isn’t that like putting where you take your golf glove off and just shove it in your back pocket?6. The Josh Stewart injury is obviously an issue. Even if he’s back next week or the week after he likely won’t be 100% which isn’t good for a team that relies so heavily on his punt returning and playmaking on offense to get it into scoring position. Here’s a look at him on crutches postgame:I’m about as excited about trying to roll with Baylor without him as Charlie Weis is about taking his squad to Souper Salad after a loss. Let’s see what we can do about getting him on one of Boonie’s planes to Germany to see Kobe’s “knee doctor.”7. I really liked both team’s uniforms. The KU white-white helmet-top was strong but so was OSU’s black-black answer. OSU also could have gone white pants or orange jerseys and had some fun with it, too. Speaking of uniforms, am I crazy for thinking Jhajuan Seales looks like Justin Blackmon on the field. Like, doesn’t he kind of have a lot of his mannerisms? I’m not saying he’s as good (or will ever be as good as 81) and maybe I’m just blinded by the number but he physically looks a lot like the two-time Biletnikoff winner.8. The loudest moment of the second half, I kid you not, resulted from a competition between the OSU cheer squad and the KU cheer squad. One OSU guy and one KU guy tried to hold their girls over their heads for as long as possible and when KU guy dropped his our west end zone crowd went bonkers.Other than that and the Gilbert kick return, we struggled to get going (and I’m including myself in that “we”) as a crowd. The whole thing was just a total snooze-fest. Maybe it has to do with the fact that we can’t compete more than two passes in a row or maybe it’s because we run up the middle more often than a moderate at a Fox News conference.That being said I’m kind of proud of our fans for even showing up. This team isn’t thrilling and Kansas is so horrific it would have been just as easy to stay home. The ’88 homecoming thing was strategic but people still flocked, that’s a good thing.9. Marcell Ateman needs to go spend a weekend with Rashaun Woods and Dez next summer — as long as that’s not an NCAA violation. He’s built like a transformer but they need to teach him some little tricks (ie: the hip check and faux push off). He’s going to be a monster for the next four years.10. One of my friends texted me this as the clock was running out in the fourth, and it’s a follow up from the lede, but 2005 us would punch 2013 us in the face for talking so much about how freaking boring this season has been.2005 us would punt kittens to have a Justin Gilbert returning kicks and a Josh Stewart returning punts and we would do unholy things to have a defense the caliber of this defense. It’s easy to get caught up in the Chelf-receivers rhythm thing but maybe, and I seriously cannot believe this is a sentence I’m typing, OSU won’t need its offense as much as I originally thought against Texas and OU (it’ll need its offense and potentially a cameo from the ghost of Todd Monken to beat Baylor).Part of me worries that it will and since Chelf and the offense can’t complete three passes consecutively that could be an issue but maybe it won’t. It hasn’t against Kansas State and TCU and Iowa State. We’re about to find out if it will against everybody else.If you’re looking for the comments section, it has moved to our forum, The Chamber. You can go there to comment and holler about these articles, specifically in these threads. You can register for a free account right here and will need one to comment.If you’re wondering why we decided to do this, we wrote about that here. Thank you and cheers!
CHARLOTTESVILLE, VA – SEPTEMBER 25: The Virginia Cavaliers play host to the Syracuse Orangemen during NCAA football at Scott Stadium on September 25, 2004 in Charlottesville, Virginia. (Photo by Doug Pensinger/Getty Images)An ACC football coach is being criticized for making a statement about NFL players that is being deemed “wildly inaccurate” by those familiar with the league.Virginia head coach Bronco Mendenhall has said a lot of things lately that have made headlines, from claiming that only 1/3 of his players are “ACC-caliber” to admitting that he wants to schedule the “worst” Power 5 team possible in the non-conference.The statement being criticized the most, though, is the one he made about NFL players.Pro Football Talk ran it all down:First, he claimed that “85 percent of the makeup of the NFL, those young people all come, 85 percent from single-parent homes.” Apart from likely being a wildly gross exaggeration of reality, it’s unclear what his point is.Second, Mendenhall suggested that four of five players who succeed in the NFL are destined to leave the game broken, in multiple ways.“The lucky ones that make it to their second contract — that means there is some sustainability — when they leave the NFL, they are all of the following — this is 78 percent, almost 80 percent,” Mendenhall said. “They are divorced, bankrupt, a substance abuser and disabled, all four. That’s almost 80 percent of the lucky ones that make it to their second contract.”So 80 percent of all players who earn a second contract in the NFL, according to Mendenhall, leave the game divorced and bankrupt and a substance abuser and disabled. Not one of the four. All of the four.Welp. That’s not great.A Virginia spokesman was asked if he knew where Mendenhall got his stats from. The response was “no idea.”OK then.
1. Wax and Wool 2. Wax and Wool 3. Wax and Wool 4. Wax and Wool 5. Wax and Wool 6. Wax and Wool It’s Time to Ditch Your Sleeping Bag for a Versatile, Lightweight Camping Quilt The Best Netflix Food Documentaries to Savor Right Now At the ripe age of 185, Woolrich–largely regarded as the original outdoor clothing company–has spent nearly two centuries developing quality woolens for area woodsmen, settlers and heritage brand enthusiasts alike.Proving established yet agile, Woolrich has teamed with premier lifestyle brand Almond Surfboard’s to create the “Wax and Wool” collection, infusing Woolrich’s heritage with Almond Surfboard’s California’s coastal lifestyle.“We have been talking about the possibility of doing a project together for a couple of years now,” explains Woolrich’s Gehron Burkholder. “After talking to our respective teams and continuing to trade emails and high-fives at trade shows we came to a point where we both felt that it was time to make this happen.”Related: Levi’s brings classic back with the Spring 2015 Made in the USA CollectionEach piece in the collection is 100% made in the USA and designed for the perfect day outside at the beach, something we’ve been lusting for for months amidst this eternal winter.“At Almond, we draw some bits of surf history inspiration, but our history is only seven years,” says Almond founder Dave Allee, “so having a heritage like Woolrich’s, that is so deeply tied to US history, was a refreshing change of pace for us.”The collection includes graphic tees, tote bags, henleys, sweatshirts, corduroy walk shorts and a blanket complete with a pocket to store essentials like a matchbook, contact lenses or a flask.“Almond came in and took our iconic wool blanket and added a twist by designing a pocket to hold all of your necessities while at the beach which is something we had never thought to do but makes complete sense.”The collaboration also includes custom Woolrich-inspired surfboards that take the classic Almond aesthetic incorporating hints of iconic Woolrich patterns including the classic buffalo check, a topographic print celebrating the outdoors and a custom logo, the “Sheep On A Surfboard,” created exclusively for the collaboration.The collection can be found both at woolrich.com and almondsurfboards.com as well as both companies’ select retail partners. The Manual Spirit Awards 2019: The Best Craft Liquor Made in America 10 Best Whiskies for Irish Coffee Editors’ Recommendations An Honest Review of Smartwool’s New Intraknit Base Layer
My location Print Close 此页面无法正确加载 Google 地图。您是否拥有此网站？确定 Scana Industrier, November 14, 2013 zoom Scana Industrier has through its subsidiary Scana Propulsion signed contracts with a value around 50 million NOK (approx 8.1 million) in second half 2013. The orders are related to delivery of propulsion systems for offshore vessels within China.The contracts are signed with companies within the CNOOC group and includes delivery of gear, propellers, remote controlling and tunnel thrusters for Anchor Handling Supply Vessels and Oil Recovery Vessels. Delivery will be during second quarter 2014.-China has big ambitions in the offshore segment in the coming years, and it is strategically important for Scana Propulsion to win contracts with the CNOOC Group. The delivery includes tunnel thrusters, which confirms Scana’s commitment to the extended series of tunnel thrusters. Scana Propulsion already has a long list of references consisting of leading offshore shipping worldwide, and we are very pleased to add further deliveries to CNOOC, says Hallvard Pettersen, Managing Director of Scana Volda AS.
Advertisement Toronto Fringe is a grassroots, charitable organization that runs the Fringe Festival each July, the Next Stage Theatre Festival each January, the crowdfunding platform Fund What You Can (fwyc.ca), and various year-round artist programs. Toronto Fringe is a creative match-maker, connecting artists with audiences, and empowering everyone to unleash their inner artist.Since 1989, “Fringers” (a proud tribe of arts lovers) have been inventing new and creative ways to Fringe in Toronto. Some take a week off work and see 5 shows a day. Some devote a weekend to KidsFest with their families. Others lie in wait to see what the hidden gems will be. Regardless of your Fringe style, welcome to the festival! LEAVE A REPLY Cancel replyLog in to leave a comment Come to the BRAND NEW Fringe Club at Scadding Court Community Centre. The Fringe Club is where artists, audience members, staff and volunteers come to meet, share information and have fun.CONNECTStay up to date with all the latest information on festival events and happenings by connecting with us on social media.Check out our website: www.fringetoronto.comCatch us on Facebook: facebook.com/torontofringeFollow our Twitter: @Toronto_Fringe #FringeTOCheck out our Instagram: toronto_fringeNEW: Add us to Snapchat: torontofringeTAKE A CHANCEAll shows in the Fringe are chosen by lottery, so part of the fun is taking a chance and being adventurous. Some veteran Fringers see up to 50 shows each year!BE A CHAMPIONSupport the over 1,200 artists in this festival by purchasing a ticket and then telling everyone you know. Support the community partners that make this grassroots festival possible by frequenting their business.GO GREENLeave the car at home! Most of our venues are close together in the downtown core. We recommend walking or biking from venue to venue. Our Official Transportation Partner is Bike Share Toronto, which is offering 12 days of biking for only $15. Login/Register With: Advertisement SOCIALIZE Twitter Facebook Advertisement
DAVOS, Switzerland — World Bank chief Kristalina Georgieva urged the global elites to take a simple step to understand the urgency of combating climate change: “Get the picture of your children, your grandchildren in front of you.”Speaking on the last day of the World Economic Forum in Davos, Switzerland, Georgieva warned that the potential “cost in terms of suffering is immeasurable” if the world can’t control a rise in temperatures.She dismissed the idea that cutting emissions would hurt the economy, citing a study that found a rapid rise in temperatures could slash global economic output by 25 per cent.Christine Lagarde, head of the International Monetary Fund, said: “Rising temperatures will wipe out whole segments of economies.”The “new climate economy,” by contrast, would create 65 million jobs, Georgieva said.The Associated Press
Jan Eliasson, the Secretary-General’s Special Envoy for Darfur, told reporters that the pre-negotiations phase has almost concluded, with the convergence of several parallel efforts by Sudan’s neighbours and the UN to end the fighting. “We have the beginning now of a credible political process,” he said during a press briefing following his most recent trip to the region with his African Union (AU) counterpart, Salim Ahmed Salim. “We are now at the stage where we will practically prepare for the negotiations.” One of the biggest obstacles is the number of rebel movements in Darfur, which have grown because the movements have splintered into factions since the beginning of the fighting in the remote and impoverished region. At least nine distinct groups are now fighting the Government. Mr. Eliasson said the number of rebel groups would present a major logistical challenge to organizing formal negotiations, but he was still confident that the process was on track as many of the groups have pledged that they are ready to talk. “We expect all parties to cooperate; if they don’t, we will face a new stage, new era of conflict in Darfur,” he said. More than 200,000 people have been killed across Darfur and at least 2 million others have been displaced since rebel groups took up arms in 2003 against Government forces, which have since been backed by the notorious Janjaweed militias. The killings, destruction of villages, widespread displacement and human rights abuses have continued, despite the efforts of the under-resourced AU peacekeeping mission known as AMIS. Under a deal struck by the UN, the AU and the Sudanese Government late last year, AMIS will be replaced in a three-step process by an eventual hybrid AU-UN peacekeeping force comprising about 17,000 troops and 3,000 police officers. But Mr. Eliasson warned today that any peacekeeping operations would be in jeopardy so long as the political divisions driving the conflict are not resolved. “It’s time for us now to put much more emphasis on the political process,” he said. “If we don’t deal with the solutions, we will have major problems with peacekeeping in the years to come.” He added that the swelling populations inside Darfur’s many camps for internally displaced persons (IDPs) – and those over the border in neighbouring Chad – were being steadily radicalized by the conflict, further endangering the sustainability of any solution. The envoy also noted that more people in Darfur are being killed today in tribal clashes, often over productive land made scarce by desertification, than in fighting between the rebels and the Government and allied militias. This aspect, combined with the splintering of the rebel groups, has made the conflict increasingly internecine and ever more complex to solve. It has also sundered community relations across the region. “The cultural, social and economic fabric of Darfur is gone,” he said. 18 May 2007Formal political negotiations to resolve the deadly conflict engulfing Sudan’s Darfur region could begin soon, with many of the warring parties indicating they are ready to sit down and talk, the senior United Nations envoy to the crisis said today.
27 September 2007The President of Colombia today lauded help the country has received from the United Nations in combating drug trafficking, promoting labour rights and assisting displaced persons. The President of Colombia today lauded help the country has received from the United Nations in combating drug trafficking, promoting labour rights and assisting displaced persons. Addressing the annual high-level debate of the General Assembly, Alvaro Uribe said the fight against impunity for killings of union workers is being carried out under guidelines from the UN International Labour Organization (ILO) in agreement between the Government, workers and employers. “The reports on the progress made, submitted by the ILO office in Colombia, have been positive,” he said. President Uribe said the UN Office against Drugs and Crime has helped to protect the rainforest from the threat of drug trafficking, while the ILO carries out “excellent work” in its workers’ protection programme. “We have extended the mandate of the Office of the High Commissioner for Human Rights to maintain its presence in Colombia for the remainder of my Government’s term in office,” said the President. “Also different UN entities provide valuable support in the task of assisting displaced people.” Describing the country’s security policy, he said it had succeeded in eradicating paramilitarism. “The term ‘paramilitary’ was coined to refer to private criminal organizations whose objective was to combat guerrillas,” he said. “Today the only one that combats the guerrillas is the State, which has recovered the monopoly it never should have lost.”
How to Plan a Smooth Contact Center Cloud Migration Elizabeth Magill September 24, 2019 A strategic migration plan must answer three important questions. We hear a lot of claims about customer service and customer preferences, especially when it comes to millennials, but what’s real and what are assumptions? The key to a good customer care and engagement is simple — give customers the information they need, whether through self-service or in a live interaction, and answer their questions effectively, and give agents the tools they need to provide a positive customer experience. We all assume that speed is key and that customers want quick answers. Of course, customers don’t want to spend time on hold waiting for an agent. However, 44% of the survey respondents are willing to spend more time with an agent if the interaction results in getting the right answer or information they need. Why You Need to Care About CX of Connected Consumers Blair Pleasant September 30, 2019 Today, enterprises are distinguishing themselves with personal, robust customer experiences. But can it be too much? See All in Contact Center & Customer Experience » Log in or register to post comments Consumers prefer when a business knows something about them and their history with the company, and get frustrated with agents who don’t have this information. For example, the survey found that 49% of respondents are unlikely to continue doing business with a company if they have to identify themselves or explain their issue every time they contact it. By having access to screen pops with information about the customer’s past purchase history or customer service interactions, agents have a better understanding of the customer’s relationship with the company and can provide better and faster service and issue resolution. And that brings us to the third myth… Myth 1: The Voice Call Is Dead For consumers, good customer service isn’t just about speed, but about getting the information needed or the issue resolved and getting the right results. Compared with last year’s findings, email increased as a preferred channel, while chat decreased. The use of social media also decreased this year, even among the younger age groups. Overall, only 2% of the respondents prefer using social media. My theory about why social media use is so low is that there’s a catch-22 when it comes to social. Customers don’t use it because they don’t realize it’s an option, and companies aren’t offering it because people aren’t using it. What’s Trending in CX Today Blair Pleasant September 17, 2019 Organizations that truly care about customer service start with a understanding of what digital consumers really want. While there’s a need for privacy and security, especially when dealing with financial or medical issues, the survey found that 74% of consumers are at least somewhat comfortable with agents using their purchase history when providing customer service. A much greater number (80%) are very or somewhat comfortable with this approach if it results in a high level of customer service. Tags:News & Viewscustomer service mythsContact Center & Customer ExperienceBCStrategiesCCaaS Articles You Might Like smiling-customer.jpg What was most surprising is that millennials also prefer to use the phone for customer service issues. This is contrary to pundit proclamations that millennials, as well as Gen Zers, never use their phones to make calls. Myth 2: Customers Prefer Anonymity Organizations should spend less time focusing on reducing handle time or talk time and focus more on providing agents with the tools they need to help them better solve issues and provide the right information. These tools include CRM integration and providing customer history, FAQs, agent dashboards, effective agent scripting, relevant agent training and empowerment, and artificial intelligence tools that make easy work of accessing the right information. Decoding Dialogflow: Enabling Voice Brent Kelly September 16, 2019 The seventh in a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI BCS_logo_100px.jpg The survey provided some surprising and not-so-surprising results. In a recent webinar, Five9’s Michael Rose, director of brand and corporate communications, and I dissected some of the findings as we put to rest several customer service myths. BCStrategies is an industry resource for enterprises, vendors, system integrators, and anyone interested in the growing business communications arena. A supplier of objective information on business communications, BCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of the dynamic business communications market. Following up on its initial study a year ago, cloud contact center provider Five9 commissioned Zogby Analytics to conduct an online survey to help businesses understand how consumers really feel about customer service. Zogby surveyed more than 1,000 consumers across all key demographics and age groups to identify preferences and expectations. In a time of “alternative facts” and “fake news,” it’s important to have actual quantitative data to back up assertions and separate myth from reality. Conducting studies and surveys helps to shed the light on what’s really going on and to corroborate ideas with statistical data. The Right Tools There’s a big trade-off between keeping your privacy or anonymity and getting more personalized customer service. Many organizations assume that consumers prefer to be anonymous when calling a company, but that’s not the case. Myth 3: Speed Is Important Contrary to what many industry pundits have predicted, the phone call isn’t dead but rather alive and well, with usage across all age groups. The phone call remains the preferred communications method for customer service issues, with 49% of survey respondents preferring to interact with a company over the phone when they need customer service. For 18-to 24-year-old respondents, the survey found that phone calls and email tied as the preferred way of interacting with a company for customer service. For those aged 25 to 34, preference for using the phone was 19% greater than the second most preferred channel, email. Surprisingly, chat came in as a distant third for both groups. Only 15% of thse 18 to 24 years old choose chat, compared with 36% for both phone calls and email. Cisco Touts Webex Contact Center-Calling Integration Beth Schultz September 23, 2019 Company talks up other enhancements to cloud platform, as contact center partners make service news of their own.
A team of inspectors from the International Atomic Energy Agency (IAEA), sent to Iraq for an on-site inspection last month, estimates that at least 10 kilograms of uranium compounds could have been dispersed when looters emptied and stole containers from the Location C Material Storage Facility at Tuwaitha, according to a report prepared by Director-General Mohamed ElBaradei. The report, submitted this week to the Security Council, says a few grams of natural uranium compound could have remained in each of the approximately 200 emptied containers when upended by the looters during or shortly after the war in April, in the form of dust on the container walls or as material adhering to the bottom of folds. “The quantity and type of uranium compounds dispersed are not sensitive from a proliferation point of view,” the report adds. It says Mr. ElBaradei will request the United States-run Provisional Authority in Iraq “to make every effort to recover” the dispersed material and to ensure the “the physical protection and security of the entire nuclear material inventory” at other locations in Iraq where material subject to IAEA safeguards is stored. The Tuwaitha site, which has been under IAEA seal and regularly inspected since 1991, held about 1.8 tons of low-enriched uranium and some 500 tons of natural and depleted uranium. The agency is responsible for safeguards and verification under the Nuclear Non-Proliferation Treaty (NPT), of which Iraq is a signatory.
The United Nations Emergency Relief Coordinator today met with internally displaced people in northern Uganda, where peace efforts offer hope to end a rebel-fueled conflict notorious for abuses against children.“The ongoing peace process is the best and most serious opportunity we have had to end the conflict in northern Uganda,” Jan Egeland said today. In northern Uganda on the second leg of his eight-day, three-nation mission to Africa, Mr. Egeland spent Saturday night in a camp for internally displaced people (IDPs) in eastern Gulu district, where he participated in a traditional gathering with approximately 70 people, discussing issues of concern for the community, including the ongoing peace negotiations between the Government and the Lord’s Resistance Army (LRA). The Emergency Relief Coordinator visited a new settlement site for returning IDPs currently under construction and met with a group of former women abductees who formed the local association, Empowering Hands, to assist other women going through the reintegration process, as well as with a group from the Acholi Religious Leaders Peace Initiative and elected and administrative leaders of the district.Meeting with the UN agencies and non-governmental organizations (NGOs) active in Gulu, Mr. Egeland encouraged them to work to fill existing gaps in aid, stressing the importance of moving with the people as the returns process progressed. He said improved security conditions should enable the UN and NGOs to have greater access to the IDP camps.The central concern voiced in all his encounters in Gulu was the population’s fear that the indictment by the International Criminal Court (ICC) of the five most senior LRA leaders could jeopardize the peace process. In response, Mr. Egeland acknowledged the important role to be played by traditional Acholi justice mechanisms, but stressed that there could be no impunity for those allegedly responsible for crimes against humanity, war crimes, and even genocide. Bringing justice to northern Uganda should incorporate traditional justice mechanisms, he said, but must go beyond them as well.“The peace talks bring great hope for safe return and rebuilding of Acholi and Ugandan society,” he stressed.Prior to his arrival in Gulu, Mr. Egeland concluded the Democratic Republic of the Congo (DRC) leg of his mission by visiting a centre for demobilized girls, many of whom had suffered from sexual abuse, as well as Gety IDP camp in Ituri province, where he reviewed UN efforts to provide urgent assistance to newly displaced people.
www.politico.com Obama arrives in Cuba for what he calls a “historic visit” by Julie Pace And Michael Weissenstein, The Associated Press Posted Mar 20, 2016 2:23 pm MDT Last Updated Mar 20, 2016 at 9:26 pm MDT AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to RedditRedditShare to 電子郵件Email HAVANA – Stepping into history, President Barack Obama opened an extraordinary visit to Cuba on Sunday, eager to push decades of acrimony deeper into the past and forge irreversible ties with America’s former adversary. “It is wonderful to be here,” he said.Obama’s whirlwind trip is a crowning moment in his and Cuban President Raul Castro’s ambitious effort to restore normal relations between their countries. While deep differences persist, the economic and political relationship has changed rapidly in the 15 months since the leaders vowed a new beginning.Wielding an umbrella on a rainy Havana afternoon, the president stepped off of Air Force One and was greeted by top Cuban officials, including Cuba’s foreign minister and U.S. ambassador. He was joined by first lady Michelle Obama and daughters Malia and Sasha, with dozens of U.S. lawmakers and business leaders arriving separately for Obama’s visit.His first stop was a Havana hotel, where Obama greeted U.S. Embassy staff and their families and noted the momentous nature of his visit — the first by a sitting U.S. president since 1928, when Calvin Coolidge arrived in a battleship.“This is a historic visit, and it’s an historic opportunity to engage with the Cuban people,” Obama said.After greeting embassy staff, Obama and his family were to tour Old Havana by foot, including the Havana Cathedral.For more than 50 years, Cuba was an unimaginable destination for a U.S. president, as well as most American citizens. The U.S. severed diplomatic relations with Cuba in 1961 after Fidel Castro’s revolution sparked fears of communism spreading to the Western Hemisphere. Domestic politics in both countries contributed to the continued estrangement well after the Cold War ended.“This is an incredible thing,” said Carlos Maza, a 48-year-old refrigerator repairman from Havana. He called it “a big step forward.”Hours before Obama’s arrival, counter-protesters and police broke up an anti-government demonstration by the Ladies in White group, whose members were taken into custody by female police officers in a scene that plays out in Havana each Sunday. They’re typically detained briefly and then released.Obama’s visit was highly anticipated in Cuba, where workers furiously cleaned up the streets in Old Havana and gave buildings a fresh coat of paint. American flags were raised alongside the Cuban colours in parts of the capital, an improbable image for those who have lived through a half-century of bitterness between the two countries.Many Cubans were staying home in order to avoid extensive closures of main boulevards. By early afternoon the Cuban government didn’t appear to be calling out crowds of supporters to welcome Obama, as it has with other visiting dignitaries. The city’s seaside Malecon promenade was largely deserted Sunday morning except for a few cars, joggers, fishermen and pelicans.The president’s schedule in Cuba is jam-packed, including official meetings with Raul Castro on Monday and an event with U.S. and Cuban entrepreneurs. But much of Obama’s visit was about appealing directly to the Cuban people and celebrating the island’s vibrant culture.“I don’t think that the Cuban people are going to be bewitched by North American culture,” Gustavo Machin, Cuba’s deputy director of U.S. affairs, told The Associated Press. “We don’t fear ties with the United States.”A highlight of Obama’s visit comes Tuesday when he joins Castro and a crowd of baseball-crazed Cubans for a game between the beloved national team and Major League Baseball’s Tampa Bay Rays. The president also planned a speech at the Grand Theater of Havana laying out his vision for greater freedoms and more economic opportunity in Cuba.Two years after taking power in 2008, Castro launched economic and social reforms that appear slow-moving to many Cubans and foreigners, but are lasting and widespread within Cuban society. The changes have allowed hundreds of thousands of people to work in the private sector and have relaxed limits on cellphones, Internet and Cubans’ comfort with discussing their country’s problems in public, for example.The Cuban government has been unyielding, however, on making changes to its single-party political system and to the strict limits on media, public speech, assembly and dissent.Obama will spend some time talking with Cuban dissidents. The White House said such a meeting was a prerequisite for the visit. But there were no expectations that he would leave Cuba with significant pledges from the government to address Washington’s human rights concerns.A major focus for Obama was pushing his Cuba policy to the point it will be all but impossible for the next president to reverse it. That includes highlighting new business deals by American companies, including hotel chains Starwood and Marriott and online lodging service Airbnb.___AP writers Josh Lederman and E. Eduardo Castillo contributed to this report.___Follow Julie Pace at http://twitter.com/jpaceDC and Michael Weissenstein at http://twitter.com/mweissenstein
LOUISVILLE, Ky. — Louisville has officially hired Scott Satterfield as its head football coach.The University of Louisville Athletic Association unanimously approved the hiring of the former Appalachian State coach on Tuesday. Satterfield, who received a six-year contract with a base annual salary of $1.625 million and another $1.625 million for media obligations, is scheduled to be introduced at a news conference later Tuesday at Cardinal Stadium.Satterfield was hired nearly a week after Jeff Brohm said he was staying at Purdue. The 45-year-old Satterfield guided the Mountaineers to a 51-24 record with three bowl wins in six seasons.Satterfield replaces Bobby Petrino, who was fired Nov. 11 after a 2-8 start to the fifth season of his second stint as coach. Lorenzo Ward lost the final two games as Louisville’s interim coach.Satterfield will now compete in the Atlantic Coast Conference after leading App State’s successful transition from the Football Championship Subdivision to the Football Bowl Subdivision. The Mountaineers are bound for the New Orleans Bowl against Middle Tennessee.___More AP college football: https://apnews.com/tag/Collegefootball and https://twitter.com/AP_Top25Gary B. Graves, The Associated Press
Ohio State then-freshman linebacker Baron Browning warms up prior to the Buckeyes’ season-opening 49-21 win over Indiana on Aug. 31 in Bloomington, Indiana. Credit: Colin Hass-Hill | Former Sports EditorOhio State sophomore Baron Browning is a different type of linebacker than redshirt sophomore and team captain Tuf Borland. While talking about Borland’s sense of on-ball defense during Monday’s press conference, defensive coordinator Greg Schiano praised Browning’s ability to cover ground, using his 6-foot-4, 238-pound frame to cover receivers and tight ends, an ability his coach calls “unbelievable.” Browning’s physical attributes, his ability to run and his ability to cover is not something that is hard for him. “You can’t give anybody credit except God,” Browning said. “I’m just using the abilities he blessed me with.” Browning has not been without his own set of challenges in his second season with Ohio State, though. After Borland went down with an Achilles injury in March, Browning, primarily an outside linebacker, moved to the middle, taking on the responsibilities of what many call the “quarterback” of the defense, a position that he had never been in before. “You have to get yourself lined up as well as everybody else,” Browning said. “You have to make all the checks, the calls, get the D-line set.” Browning said he watched and sought counsel from former teammates that have played the middle inside linebacker position, players like former Ohio State linebackers Chris Worley and Raekwon McMillan. He said he even talked to Borland after the captain returned from his injury, with both giving each other positive feedback and tips to make each other better. One of the main things he took away from these players was the amount of responsibility Browning now had on his shoulders at the middle linebacker position. To him, his new position carries a considerable weight in terms of leadership, more than he ever had on the outside. “It’s more of a responsibility versus just being outside, getting the call and worrying about your job,” Browning said. “You got to take care of everybody.”Browning described it as having a “different personality” when playing in the middle linebacker spot. This was something he had to get used to quick, starting each of the first two games for Ohio State this season. He said he was nervous prior to the season opener against Oregon State, but felt more confident with each snap he took, especially going into the second game against Rutgers. As Borland continues to rehab, getting closer and closer to consistent in-game action, Browning said linebackers coach Bill Davis and the rest of the Ohio State coaching staff has not given clarification about the rotation between him and Borland and if it would continue. Browning was not surprised about the linebacker rotation heading into the season. “Our room in general, we have a lot of talented linebackers,” Browning said. “It’s going to be a big rotation. From inside to outside we have a lot of guys that can play.” Browning now knows, even despite growing pains in the middle linebacker spot, he has to become one of the leaders of the defense on the field. He said he has started to act like it. “Just being loud and knowing I got to get everybody set and make all the calls and I can’t be wrong,” Browning said. “Even if I am wrong, be loud with it.”
In the first three matches of the Women’s EHF Champions League Round 4, favorites haven’t problem with their rivals. Hungarian TOP side, Gyor beat Krim Mercator 29:22 and secured the TOP 8 phase as the first team this season in the elite competition. Almost there are Larvik, who celebrated fourth win, this time over Dinamo Volgograd 40:25 and just some kind of miracle of Swedish Savehof in the next matches could expell Norwegian champion from TOP 8.Finally, Austrian Hypo beat Buxtehude 27:24 and with the score 3-1 waiting for probably decisive clash in Denmark against Randers HK. ← Previous Story EHF EURO 2014 Qual: Away wins for Croatia and Sweden Next Story → Serbia, Montenegro want Nikola Karabatic in their national team dinamo volgogradGyor handballHypo NoLarvik HK
If you do come out of it with a win, it’s going to have been a tough game. It’s going to have been an 80-minute game with blood and bruised bodies, but that’s what it takes to win in France. That’s what we’ll be looking to do.”Losing international scrum-half Conor Murray to a knee injury in last weekend’s 36-8 victory is an obvious blow before tomorrow’s return leg in Perpignan, something O’Mahony freely admits. However, the Munster captain underlines his belief that the back-up is of high quality.“He’s a key part of our team. As of the last two years, he’s been our first choice scrum-half. He’s now a Lion and an established international player, so he is a big loss but I think we’ve three or four great scrum-halves coming through.“It’s great for them to get the opportunity. Obviously Cathal Sheridan was on the bench last week and Duncan Williams; these guys are class rugby players. We’ve great competition there so we’re lucky that we’ll be able to fill his boots with quality players.”O’Mahony reckons Irish teams have no fear of travelling to France. ©INPHO/Morgan Treacy.Another man who inspires confidence in O’Mahony is fellow back row Sean Dougall. The openside flanker pushed Keith Earls hard for the man of the match award last weekend, and grows in importance to Rob Penney’s side with each passing week.“He was top of the bus to be fair to him. He’s been a bit unlucky with injury over the past few months but I think everyone in the squad knew it was in him and in all the Heineken Cup rugby he’s played, he’s been quality for us. It didn’t shock us in any way. He was class and he was hugely important for us last weekend.”O’Mahony will need to ensure Dougall and co. are motivated and focused for tomorrow’s encounter in Perpignan. That the Catalans have won 22 of their last 23 home games in the Heineken Cup points to the necessity for Munster to be at their very best to emerge with four points.The Stade Aimé Giral is deservedly appreciated across France for its wonderful atmosphere and USAP’s numerous supporters clubs usually produce an intimidating welcome for the away team. O’Mahony has his own theory on how to counter that.I suppose you try your best to keep them quiet and that’s not an easy thing to do. But at times, that’s what we’re going to have to try to do. On the flip side of it, when they are noisy, it works for both teams.“I presume it’s the same for away teams in Thomond [Park], the noise level would really drive you on. You try and look at it from that point of view but like I said, it’s a very daunting place to play. It’s a tough place to go.“They’re very rarely beaten at home and I think they’ve support to maybe even rival our own.”Like rugby? Follow TheScore.ie’s dedicated Twitter account @rugby_ie >Opinion: Project Penney deserves more time at MunsterRob Penney: ‘Perpignan will be trying to ambush us’ MUNSTER HAVE WON just once in their last five trips to France, but that won’t stop them flying to Perpignan with a high dose of confidence on board.The last time the southern province visited the Catalan stronghold [in 2009], they emerged 37-14 winners after a superb performance resulted in Denis Fogarty, Jean de Villiers, Denis Hurley and Doug Howlett crossing for tries.Munster’s more recent history suggests that his assertion may not be totally backed up by the facts, but Peter O’Mahony says Irish teams have no problem winning on the road in France.“Munster have been doing it for a good few years at this stage. Leinster have been doing it for a good few years at this stage too. So it won’t be new for us; every Irish team travelling to France knows that if they’re going to get a win, it’s going to be hard-earned.
THE TÁNAISTE HAS called for a meeting between management at St Vincent’s Hospital, St. Columcilles’s Hospital in Loughlinstown, and the HSE to address concerns over an ‘overwhelming’ increase in patient numbers at St Vincent’s.The issue was put to Tánaiste Eamon Gilmore during Leaders’ Questions this afternoon by Independent TD Stephen Donnelly, who echoed a registrar at the hospital calling it “the real scandal”.The emergency department at Loughlinstown was closed at the end of November last year, resulting in more patients being sent to St Vincent’s.DoubtHowever, the Tánaiste expressed doubt at the figures provided by the TD.“Ambulances visits are up about 50 per cent, referrals from GPs are up around 50 per cent,” Donnelly said, “and overall admissions are up about 50 per cent.”The Deputy added that staff had previously been assured they would be given sufficient resources to handle additional patient numbers.Tánaiste Eamon Gilmore and TD Stephen Donnelly (Oireachtas.ie)However, there has been no increase in the number of nurses, and only a ‘token’ increase in the number of doctors.“I would share your concern if the service is not being adequately delivered”, the Tánaiste said, although expressed surprise as the number of patients being sent to St Vincent’s instead of Loughlinstown had already been increasing prior to its closure.He also invited the Medical Registrar at St Vincent’s whose letter published in the Irish Times last month prompted Donnelly’s concerns, to inform the Oireachtas directly of his concerns.“The end result is an unsustainable, overcrowded and unsafe mess with significant compromise in delivery of care”, the letter read.Patients are suffering and some will die.The Independent TD welcomed the call for a meeting, but called for a independent review to be commissioned in to the situation.Background: Anger expressed over downgrading of Loughlinstown A&E services >Closure: A ‘slap in the face’ to Wicklow people >
One in three Greeks say they struggle to make ends meet, according to the results of a Eurobarometer survey which shows the Greek people to be among the most “fearful of poverty” in the European Union.A total of 35 percent of Greek respondents declared that their salaries were inadequate to cover their needs. This is in direct contrast to the EU average, with one in three EU citizens claiming not to have any particular money problems. The survey also showed that Greeks have one of the highest rates of “fear of poverty” in the bloc, with 84 percent saying that the worsening of their financial situation was a prominent concern. The Greeks come just behind the French in their anxiety, while the Hungarians are the most fearful with 96 percent claiming to fear poverty. At the other end of the scale, the Swedes are the most optimistic, with 61 percent claiming not to be overly worried about money. Facebook Twitter: @NeosKosmos Instagram