there are a lot of shops in order to attract customers, often from the lower commodity prices, even to a very low price, which is undoubtedly a vicious price war. In short, in the course of the shop, some operators tend to enhance the popularity of the profits from the fall, and the price war with peers.
in fact, the customer is understandable, but if it is self breaking arm, simply reduce the price, I think it is not desirable. If we want more ideas, find a coup, the idea used in the service, improve business, I believe the customer will continue.
smile hospitality. For every customer into the store shopping, I warmly greet, smile, and patience to introduce a clear, true commodity brand information, so that customers buy satisfaction, with ease. Business for many years, more and more repeat customers. Many customers say: "you will do business, good service attitude, I would like to spend more money!" This is undoubtedly the greatest affirmation and encouragement to me.
tell the truth. In the operation, on the quality of goods and other issues we have to tell the truth, if exaggerated, deceive customers, then it will lose the trust of customers. For example, a heater, the price is 5 yuan, the price is cheap, affordable, well received by some customers. However, this would not very good quality, if every day with a few times, barely a month water boil.
so, to introduce the product to the customer, I really, clearly tell them the advantages and disadvantages of the goods, the advantage is affordable, the drawback is the short life. If seldom used, occasionally used once, then this is enough; if used frequently, choice than the price of 10 yuan of heater. So the sale of goods, we will give customers a good impression of honesty and trustworthiness.
Killing with Kindness. Do business, buying and selling, we are in and the customer "confrontation", therefore, we must practice the routine moves. Once a customer to buy peanuts, he entered the door shouting: "boss, give me some peanuts!" "How much do you want?" I asked with a smile, take the bag to pack. The results of the customer said coldly: "5 dollars is not enough?" I "hey hey" a smile, said: "yes ah! How much can you buy." The customer was amused by my smirk. In the face of stiff customers, we can not get angry, must Killing with Kindness, Friendliness is conducive to business success.
if the store into a price war, there is no way to do long-term business. So, do a good job, is the basis for long-term profitability of the store. Do tell the truth, Killing with Kindness smiling hospitality, at the same time, we must strictly control the quality of customer service, good service. In this way, even if the store around the profit from the sale, I believe we can not pull our customers, you say?